Support Center
Thank you for using FaceAI by Cenadz! We're here to help with any questions or issues you might have.
Response Time
We typically respond to support inquiries within 24-48 hours during business days.
Information to Include
When contacting support, please include your device model, OS version, and a detailed description of the issue.
Frequently Asked Questions
What are credits and how do they work?
Credits are the in-app currency used for creating face swaps and AI-generated videos. New users receive 5 free credits upon sign-up. You can purchase more credits from the app's home screen by tapping the "Buy" button next to your credit balance.
How do I create a face swap?
To create a face swap, tap the "Face Swap" option on the home screen, select a template or upload your own image, then follow the on-screen instructions to capture your selfie and complete the swap. Each face swap costs 1 credit.
What are hug videos?
Hug videos are personalized AI-generated animations where your face is applied to animated characters. To create one, tap the "Hug Video" option on the home screen and follow the instructions. Hug videos cost 5 credits to create.
Why am I having trouble with sign-in?
If you're experiencing sign-in issues, try these steps:
- Ensure you have a stable internet connection
- Update the app to the latest version
- Try an alternative sign-in method (Google or Apple)
- If problems persist, contact our support team
How can I restore my purchases?
If you've purchased credits that aren't showing in your account, tap on your credit balance and select "Refresh" to update your balance. If credits still don't appear, please contact our support team with your purchase receipt.
Is my data secure?
We take privacy and security seriously. Your photos are processed securely and are not shared with third parties. We only store the data necessary for the app's functionality. For more details, please refer to our Privacy Policy.
Troubleshooting
If you're experiencing issues with the app, try these general troubleshooting steps:
- Restart the app
- Check your internet connection
- Update to the latest version of the app
- Restart your device
- Ensure you have sufficient storage space on your device
Privacy Policy
Last Updated: June 2024
This Privacy Policy describes how we collect, use, and share your personal information when you use our FaceAI by Cenadz app.
1. Information We Collect
- Account Information: We collect your email, name, and profile photo when you create an account.
- Photos: We process the photos you upload for face swapping.
- Device Information: We collect device type, operating system, and app usage data.
2. How We Use Your Information
- To provide face swapping functionality
- To personalize your experience
- To improve our app and develop new features
- To process payments for credits
3. Data Retention
Source face images are stored only for the duration needed to process your face swap and are deleted within 24 hours. Generated images are stored in your account until you delete them.
4. Your Rights
You can access, correct, or delete your personal information by contacting us at support@cenadz.com.
Terms of Service
Last Updated: June 2024
By using the FaceAI by Cenadz app, you agree to these Terms of Service:
1. Acceptable Use
You agree not to use FaceAI by Cenadz to:
- Create or share content that is illegal, harmful, or offensive
- Impersonate others without their consent
- Create misleading or deceptive content (deepfakes)
- Infringe on intellectual property rights
2. Credit System
- Credits are required to create face swaps and AI-generated videos
- Purchased credits are non-refundable
- We reserve the right to modify credit pricing at any time
3. Content Ownership
You retain ownership of your original content. By using our app, you grant us a license to process your images for the purpose of providing our services.
4. Termination
We reserve the right to suspend or terminate your account for violations of these terms.